Claims support

Need to make a claim?

Call 0411 541 698 or email us as soon as you can. We’ll guide you through the paperwork and help lodge your claim.

Call for claims helpEmail the claims team
Sydney Harbour Bridge and the Opera House in fog
Covered, together

Before you get in touch

What to have ready

01

Your policy details

Have your policy number and contact details handy if you can.

02

What happened

Write down what happened, including the date and location.

03

Any evidence you have

Gather photos, invoices, reports or witness details if available.

If you’re missing details, contact us and we’ll help you work out what to do next.

After you contact us

What we do for you

  1. Help lodge the claim and handle paperwork.
  2. Liaise with the insurer and keep you updated.
  3. Help you understand the outcome and assist with disputes if needed.